Shipping Policy

Order Processing Time

• All orders are processed within 1–3 business days (excluding Sundays and public holidays).

• Orders placed after 4:00 PM IST may be processed the next business day.

Shipping Time & Delivery

• Standard delivery typically takes 3–7 business days, depending on your location.

• You will receive tracking details via email/SMS once your order is dispatched.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout.

• Free shipping may be offered on select products or during promotional periods.

Incorrect Address or Delivery Refusal

• We are not responsible for orders returned due to incorrect shipping information, unreachable contact numbers, or refusal to accept delivery.

• In such cases, re-delivery can be arranged at the customer’s expense.

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Return & Refund Policy

General Guidelines

• Returns are only accepted for damaged, defective, or incorrect items received.

• Due to the nature of self-defense and safety products, we do not accept returns for used or opened items, unless the product is proven to be defective upon delivery.

Return Eligibility

To be eligible for a return:

• You must notify us within 48 hours of receiving the product.

• The item must be unused, in original packaging, and in resellable condition.

• Return requests after 7 days of delivery will not be accepted under any circumstances.

How to Request a Return

• Email us at support@safetyanddefence.com with:

  • Order ID

  • Reason for return

  • Clear photos/videos of the issue (if damaged/defective)

• Our team will review and guide you through the return process.

Refunds (If Approved)

• Once the returned item is received and inspected, we will notify you of approval or rejection.

• If approved, refunds will be processed to the original payment method within 7–10 business days.

Replacements

• For eligible products, we may offer a replacement instead of a refund if stock is available.

• If a replacement is not possible, a full refund will be issued.

Non-Returnable Items

• Opened pepper sprays, used knuckles, damaged safety alarms (due to improper handling), and expired first aid products.

• Items returned without prior approval.

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Important Notes

• Safety and Defence is not responsible for product misuse, injuries, or legal consequences arising from unauthorized or improper use.

• We reserve the right to deny any return/refund request if it does not meet our policy guidelines.

• Any shipping fees, COD charges, or bank charges are non-refundable.

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 Need Help?

For any issues related to shipping or returns, please contact:
Email: support@safetyanddefence.com
Phone: [+91-XXXXXXXXXX]
Response Time: Within 24–48 business hours